At Chaitanya Laptops, we are committed to providing our customers with high-quality products and exceptional service. We understand that sometimes returns and refunds are necessary. Please read our policy carefully to ensure a smooth experience.

1. Eligibility for Returns:

  • You are eligible for a return within 30 days of receiving your product.
  • Products must be in their original condition and packaging, with all accessories and tags intact.
  • The product must be unused and in the same condition as you received it.

2. Non-eligible Items:

  • Customized or personalized products cannot be returned unless there is a manufacturing defect or damage during transit.
  • Products that are damaged due to misuse, neglect, or improper handling.

3. Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

4. Return Shipping:

  • You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchange Policy:

  • If you need to exchange a product for the same item, please contact us within 30 days of receiving your order. We will guide you through the exchange process.

6. Damaged or Defective Products:

  • If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or refund as per your preference.

7. How to Initiate a Return:

8. Refund Exceptions:

  • There are certain situations where only partial refunds are granted, such as items with obvious signs of use or any item not in its original condition, damaged, or missing parts for reasons not due to our error.

9. Policy Changes:

  • Chaitanya Laptops reserves the right to modify this Refund & Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

By making a purchase on Chaitanya Laptops, you agree to abide by this Refund & Return Policy. If you have any questions or concerns, please don’t hesitate to contact our customer service team. We are here to assist you.

Last Updated: 12-03-2024